Privacy Policy

About this policy

Fox Chase Contracting ("Fox Chase," "we," "us," or "our") provides exterior contracting services for homeowners, HOAs, and condominium communities. This policy explains our handling of personal information collected through foxchasecontracting.com, our online estimate forms, and our Facebook and Instagram lead advertisements and forms.

For questions or requests about your information, use the contact details below.

1. Information we collect

Information you provide. Depending on the form and your request, this may include:

• Your name, telephone number, email address, ZIP code, and property or community name.
• Your project category, requested services, role in an HOA or condominium community, project details, and any photos or attachments you choose to upload.
• Information you submit through a Facebook or Instagram lead form, along with information you provide in later communications about your inquiry or project.

Website and submission information. Our website forms include the page URL, the estimate button or service that led to the form, the time of submission, and whether the ZIP code is within the selected service area. Our website providers and analytics tools may also receive your IP address, browser and device details, approximate location, referring page, pages viewed, and interactions with the site, including cookie or similar identifiers.

Please only upload photos and information relevant to your project that you have permission to share. Avoid including sensitive personal information or images of other people unnecessarily.

2. How we use information

• Respond to inquiries, confirm service availability, prepare estimates, and discuss requested services.
• Arrange appointments, communicate about projects, and provide customer support.
• Understand website traffic and how visitors find and use the site, and improve our pages and inquiry process.
• Maintain inquiry and project records, prevent spam and misuse, and address legal obligations or disputes.

Email marketing. We may use your email address to send ongoing emails about Fox Chase services, project planning, and offers. You can unsubscribe from marketing emails at any time using the instructions in the message or by contacting us. We also use website advertising information to measure campaign results and help show relevant Fox Chase ads, as described below.

3. Facebook and Instagram inquiries

When you submit one of our lead forms on Facebook or Instagram, Meta provides Fox Chase with the information you choose to submit. This may include contact details, location or ZIP code, and answers to questions about your project. Review any prefilled information before submitting a form.

We use this information to respond to the inquiry described in the advertisement, discuss the services you requested, and send marketing emails as described above and in any notice provided with the form. If an advertisement brings you to our website and you complete a website form, the website collection practices described in this policy apply.

Meta also handles information about your use of its platforms under its own Privacy Policy. You can manage relevant platform settings through your Facebook or Instagram account.

4. Service providers and disclosures

Information is processed by services that help operate our website and handle inquiries:

• Web3Forms: processes website form submissions and attachments and delivers inquiries to us. See the Web3Forms Privacy Policy.
• Cloudflare: provides website hosting, delivery, and related network services, which involve technical request information.
• Google: provides Google Analytics, embedded maps, and fonts. These services receive technical information from your browser. See how Google uses information from sites that use its services.
• Meta: provides Facebook and Instagram advertisements, lead forms, and the Meta Pixel on our website. Meta receives information submitted through its lead forms and website activity information through the pixel, as described in this policy.

Our email and business service providers may process inquiry information to help us receive, organize, and respond to requests. We may also disclose information when required by law or reasonably necessary to protect people, investigate misuse, or establish or defend legal rights. Providers may process information in the United States and other countries where they operate.

We do not sell leads. Information may still be processed by the service providers and advertising platforms described in this policy to handle inquiries, operate the website, and support our advertising.

5. Cookies, analytics, and Meta Pixel

We use Google Analytics to understand visits and activity on our website. Analytics may use cookies and similar technologies to recognize browsers, measure page views and interactions, and identify how visitors arrived at the site. Google Maps and externally loaded fonts also connect your browser to Google when those features load.

Meta Pixel. Our website uses the Meta Pixel to send page-view information to Meta when pages load. This can include the page URL, referring page, IP address, browser and device information, and cookie or similar identifiers. Meta may associate this activity with your Facebook or Instagram account or device. The pixel helps measure advertising results and supports delivery of relevant ads, including remarketing to people who have visited our website.

Meta handles this information under its Privacy Policy. You can review advertising preferences through your Facebook or Instagram account settings. These platform controls are separate from unsubscribing from Fox Chase marketing emails.

You can manage or delete cookies through your browser settings. Google provides a Google Analytics opt-out browser add-on for supported browsers. Cookie controls and analytics opt-outs do not delete information you already submitted in a form, and blocking cookies may affect some website features.

6. Retention and security

We keep inquiry and project information for as long as reasonably needed to respond to requests, provide services, maintain business records, and address applicable legal, tax, warranty, or dispute requirements. The period depends on the information and our relationship with you. You can contact us to request deletion; some records may need to be retained for these purposes.

Our website forms send information over HTTPS. No method of internet transmission or storage can be guaranteed completely secure. Please do not send payment card details, Social Security numbers, passwords, or other sensitive information through our estimate or advertising lead forms.

7. Your choices and requests

You may contact us to ask about the information we hold about you, request a correction or deletion, or tell us that you do not want further follow-up. Depending on where you live and which laws apply, you may have additional rights to access, obtain a copy of, or control the use of your personal information.

Use the contact information below and describe your request. We may need information to verify your identity before providing or changing personal information. We will handle requests under applicable law and explain any limits that apply. If you disagree with our response, you can contact us again to request a review.

Email preferences. To stop marketing emails, use the unsubscribe link or instructions in an email, or email info@foxchaseresidential.com with your request. Opting out of marketing does not prevent necessary communications about an estimate, appointment, or active project.

8. Children and external websites

Our contracting services, website inquiry forms, and lead advertisements are intended for adults seeking services for homes or community properties. We do not knowingly collect personal information from children under 13. If you believe a child has provided information, please contact us so we can address it.

Our website includes links to other websites and social platforms. Their information practices are governed by their own policies.

9. Changes to this policy

We may update this policy to reflect changes to our services or information practices. The date at the top identifies the latest revision. If additional notice or consent is required for a change, we will provide it as required by applicable law.

10. Contact Fox Chase

For privacy questions, requests about your information, or communication preferences, contact: